Genies Career Hub — Terms & Conditions

A1. Introduction

These Coaching Terms govern all coaching programmes delivered by The Career Genies Ireland Ltd, including digital coaching, trauma-informed coaching, structured programmes, and AI-supported guidance.

The UK office operates only as a correspondence location and does not conduct trading or regulatory activity.

By purchasing or participating in any coaching programme, you agree to these Terms.

A2. Coaching Services Covered

These Terms apply to all coaching services, including:

• Career Sprint
• Sponsorship Accelerator
• Guru LinkedIn Programme
• Mid-Career Clarity Programme
• Interview Advantage System
• Brand Me
• CV Studio
• Trauma-informed coaching
• MOJ pilot coaching
• Digital coaching sessions
• AI Career Coach interactions
• Wraparound support
• Psychometric feedback
• Employment readiness coaching

We may update or expand coaching services at any time.

A3. Coaching Purpose & Limitations

Our coaching programmes are designed to:

• Improve employability
• Strengthen career clarity
• Enhance interview performance
• Support sponsorship readiness
• Build confidence
• Provide trauma-informed support
• Improve digital branding
• Support job search strategy

Coaching does NOT guarantee:

• Job placement
• Sponsorship outcomes
• Visa approvals
• Employer responses
• Interview success
• Salary levels
• Employment duration
• Immigration decisions

Coaching is guidance, not a guarantee of outcomes.

A4. AI Coaching & Digital Tools

Our AI Career Coach and digital tools provide:

• CV suggestions
• Interview practice
• Career guidance
• Skills analysis
• Behavioural insights

AI tools do NOT:

• Replace professional advice
• Guarantee outcomes
• Provide legal or immigration guidance
• Make decisions for you

You must exercise independent judgement.

A5. Coaching Session Rules

A5.1 Attendance

You must attend sessions on time. Late arrivals may reduce session duration.

A5.2 Rescheduling

Sessions may be rescheduled with 24 hours' notice.

A5.3 Missed Sessions

Missed sessions without notice are chargeable and cannot be refunded.

A5.4 Programme Access

Digital programme access is provided for the duration stated at purchase.

A6. Payment Terms

All coaching payments are processed by The Career Genies Ireland Ltd.

A6.1 Refunds

Refunds are not provided for:

• Change of mind
• Lack of engagement
• Failure to achieve desired outcomes
• Employer decisions
• Sponsorship or visa outcomes

Refunds are only provided where legally required or explicitly stated.

A6.2 Subscriptions

Subscription coaching renews automatically unless cancelled before renewal.

A7. User Responsibilities

You agree to:

• Provide accurate information
• Engage actively in coaching
• Complete assigned tasks
• Communicate professionally
• Use the platform lawfully
• Not misuse AI tools
• Not upload harmful content

A8. Data Protection (GDPR)

We comply with:

• EU GDPR
• Irish Data Protection Act 2018

We process coaching data including:

• Session notes
• Psychometric results
• Programme progress
• AI interaction data

Your GDPR Rights:

• Access
• Correction
• Deletion
• Restriction
• Portability
• Objection

Requests: [email protected]

A9. Confidentiality

We maintain strict confidentiality for:

• Coaching notes
• Personal information
• Trauma-related disclosures
• Programme progress
• Psychometric results

Information is shared only where necessary to deliver coaching or where legally required.

A10. Liability

To the fullest extent permitted by Irish law, we are not liable for:

• Employment outcomes
• Sponsorship decisions
• Immigration outcomes
• Employer behaviour
• Business losses
• Indirect or consequential damages

Our total liability is limited to the amount paid for the coaching service.

A11. Termination of Coaching Services

We may terminate coaching where:

• Terms are breached
• Abuse or harassment occurs
• Fraud is suspected
• Illegal activity is identified

You may terminate your participation at any time, but refunds are not provided unless legally required.

B1. About Talent Flow

Talent Flow is the Executive Search & Talent Solutions division of The Career Genies Ireland Ltd.

Talent Flow provides permanent talent acquisition, specialist search, executive search and related talent solutions to organisations primarily across the United Kingdom, Ireland and European markets.

Unless expressly agreed otherwise in writing, all new Talent Flow client engagements entered into from the Effective Date are contracted with The Career Genies Ireland Ltd.

Services are provided subject to applicable Irish law and regulatory requirements and, where services are provided cross-border, any mandatory legal or regulatory requirements applicable to the relevant jurisdiction.

By instructing Talent Flow, submitting a vacancy or search assignment, interviewing or engaging a candidate introduced by Talent Flow, or otherwise using our services, a client agrees to these Terms and any additional commercial terms agreed in writing.

B2. Our Services

Talent Flow may provide:

• Executive search
• Retained search
• Permanent talent acquisition
• Specialist search
• Candidate sourcing and attraction
• Direct search and headhunting
• Candidate screening and qualification
• Talent mapping and market intelligence
• Talent pipeline development
• Hiring advisory
• Interview coordination
• Offer management
• Senior leadership and specialist appointments

The exact scope and commercial arrangements for each assignment may be agreed separately with the client.

B3. Candidates

Candidates working with Talent Flow agree to provide accurate and truthful information concerning their:

• Identity and contact details
• Qualifications
• Skills
• Employment history
• Professional experience
• Employment status

Candidates should inform Talent Flow of relevant changes in their circumstances and of offers or engagements arising from an introduction made by Talent Flow.

Candidates must not knowingly provide false or misleading information.

Talent Flow does not charge candidates a fee for finding or seeking employment.

B4. Client Responsibilities

Clients engaging Talent Flow agree to:

• Provide accurate information concerning roles and hiring requirements
• Inform Talent Flow of material changes to an assignment
• Communicate interview and hiring decisions within a reasonable period
• Treat candidates fairly and lawfully
• Protect confidential candidate information
• Honour agreed commercial and payment terms
• Inform Talent Flow promptly where an introduced candidate receives or accepts an offer or engagement

B5. Fees

B5.1 Contingency Talent Acquisition

For contingency-based permanent talent acquisition, Talent Flow's fee will ordinarily be:

18% to 25% of the successful candidate's first-year gross starting base salary.

The applicable percentage will be agreed before commencement and may reflect:

• Seniority
• Skills scarcity
• Complexity of the assignment
• Recruitment volume
• Market conditions
• Exclusivity
• Specialist sourcing requirements

Alternative rates may be agreed for volume assignments, repeat clients or other strategic arrangements.

B5.2 Retained & Executive Search

For retained, exclusive and executive-search assignments, Talent Flow's fee will ordinarily be:

30% to 40% of the successful candidate's first-year gross starting base salary.

The applicable fee will reflect the seniority, complexity and scope of the assignment. Fees towards the upper end of the range may be applied to:

• C-suite appointments
• Board and senior leadership appointments
• Highly confidential assignments
• Specialist or scarce-skill searches
• International or multi-market searches
• Extensive market mapping
• Direct executive headhunting
• Particularly complex or time-sensitive mandates

The applicable fee, scope, exclusivity arrangements and payment stages will be agreed with the client in writing before commencement.

B5.3 Fee Calculation

Unless agreed otherwise in writing, permanent placement and search fees are calculated using the successful candidate's first-year gross starting base salary.

Where remuneration includes substantial guaranteed commission, guaranteed bonus, allowances or other contractual remuneration, the basis for calculating the fee will be agreed before the assignment begins.

Applicable taxes will be added where required.

All fees and charging arrangements remain subject to applicable law, regulatory requirements and the terms agreed with the client.

B5.4 Payment

Payment terms and the event triggering payment will be confirmed in Talent Flow's proposal, assignment confirmation or individual client agreement.

Retained and executive-search fees may be divided into agreed payment stages.

B5.5 Bespoke Commercial Arrangements

Alternative commercial terms may be agreed for:

• Multiple vacancies
• Volume talent acquisition
• Repeat clients
• Exclusive assignments
• Retained search
• Executive search
• Specialist assignments

Any variation must be agreed in writing.

B6. Candidate Introductions

Where Talent Flow introduces a candidate and that introduction subsequently results in an employment or other engagement covered by the agreed client terms, the applicable fee remains payable.

Clients must not deliberately attempt to avoid an agreed fee by:

• Engaging an introduced candidate outside the agreed arrangement for the purpose of avoiding the fee
• Using another entity or intermediary to engage the individual for the purpose of avoiding the fee
• Referring the candidate to an associated business where this is covered by the agreed client terms
• Deliberately withholding information regarding an appointment in order to avoid an agreed fee

The applicable introduction period and circumstances giving rise to a fee may be specified in the relevant client agreement.

B7. Talent Flow Representatives

Talent Flow may work with consultants, representatives, contractors and other authorised professionals to deliver business development, talent sourcing, market research and search services.

Unless expressly agreed otherwise in writing, client agreements are entered into with The Career Genies Ireland Ltd.

Those delivering Talent Flow services are expected to comply with applicable confidentiality, data-protection and regulatory obligations.

B8. Hiring Decisions and Due Diligence

Talent Flow will use reasonable professional efforts when delivering its services. However, Talent Flow does not guarantee:

• Candidate acceptance
• Interview outcomes
• Candidate performance
• Employment duration
• Salary outcomes
• Continued candidate availability
• Visa, immigration or work-authorisation decisions

The final decision to employ or engage a candidate remains with the client.

Unless Talent Flow expressly agrees in writing to undertake particular checks, clients remain responsible for appropriate references, background checks, right-to-work verification, professional-registration checks and other due diligence relevant to the appointment.

B9. Data Protection

Talent Flow processes personal data in accordance with applicable data-protection law, including the General Data Protection Regulation (GDPR) and applicable Irish data-protection legislation.

Information processed may include:

• Contact information
• CVs
• Employment history
• Qualifications
• Skills and professional experience
• Salary and career information
• Interview information
• Client feedback
• Search and recruitment correspondence

Personal data will only be processed where an appropriate lawful basis applies.

Further information concerning the processing of personal information is provided in our Privacy Policy.

B10. Data Retention

Personal data will be retained only for as long as reasonably necessary for the purposes for which it was collected and in accordance with applicable legal and regulatory obligations.

Where the relevant purpose has ceased and no other lawful basis or legal requirement exists for continued retention, personal information will be securely deleted or otherwise disposed of.

B11. Confidentiality

Talent Flow will take reasonable steps to maintain the confidentiality of candidate and client information. Confidential information may include:

• Candidate information
• Client information
• Hiring strategies
• Search assignments
• Interview information
• Salary information
• Commercial information
• Market information

Information may be disclosed where reasonably necessary to deliver the agreed services, where authorised by the relevant party, or where disclosure is required by law.

B12. Termination

Talent Flow may suspend or terminate an assignment where:

• These Terms or an associated agreement are materially breached
• Agreed fees remain unpaid
• Fraud or material misrepresentation is suspected
• Abusive, discriminatory or unlawful behaviour occurs
• Continuing the assignment would create an unacceptable legal, regulatory or reputational risk

Clients may terminate an assignment subject to obligations contained in the applicable commercial agreement.

Termination does not extinguish payment obligations that have already arisen.

B13. Liability

Nothing in these Terms excludes or restricts liability where doing so would be prohibited by applicable law.

Subject to applicable law and the relevant client agreement, Talent Flow is not responsible for hiring decisions independently made by clients or for acts or omissions of candidates outside Talent Flow's reasonable control.

Any specific limitation of liability applicable to an assignment may be contained in the relevant client agreement.

B14. Cross-Border Services

Talent Flow provides services to clients operating across multiple jurisdictions.

Where an assignment involves a client, candidate or appointment outside Ireland, services will be provided subject to any mandatory legal or regulatory requirements applicable to the relevant circumstances and jurisdiction.

Clients remain responsible for their own obligations as employers, including applicable employment, immigration, right-to-work and workplace requirements.

B15. Governing Law

These Terms are governed by the laws of Ireland.

Unless otherwise required by applicable law or expressly agreed in writing, disputes arising from these Terms will be subject to the jurisdiction of the Irish courts.

B16. Complaints & Contact

Questions or complaints regarding Talent Flow should initially be directed to:

The Career Genies Ireland Ltd

6 Church Avenue

South Rialto

Dublin D08 X5P2

Email: [email protected]

B17. Changes to These Terms

Talent Flow may update these Terms from time to time to reflect changes to its services, commercial arrangements or applicable legal and regulatory requirements.

The version published on the website will display its applicable effective date.

C1. Introduction

This AI Disclaimer explains the limitations and appropriate use of all artificial intelligence tools provided through GeniesCareerHub.com, including:

• AI Career Coach
• CV Studio AI
• Interview Practice AI
• Skills Analysis AI
• Digital Profiling Tools
• Programme-specific AI features

These tools are operated solely by The Career Genies Ireland Ltd, the only trading entity. The UK office is a non-trading correspondence location.

By using any AI-powered feature, you agree to this Disclaimer.

C2. Purpose of AI Tools

Our AI tools are designed to:

• Provide career guidance
• Suggest CV improvements
• Support interview preparation
• Analyse skills and strengths
• Offer job search insights
• Assist with sponsorship readiness
• Enhance digital branding
• Improve employability

AI tools are intended to support your career development — not replace professional judgement.

C3. No Guarantees or Assurances

AI tools do not guarantee:

• Job placement
• Sponsorship outcomes
• Visa approvals
• Employer responses
• Interview success
• Salary levels
• Employment duration
• Immigration decisions
• Coaching outcomes
• Recruitment outcomes

All final decisions rest with employers, immigration authorities, and external organisations.

C4. No Legal, Immigration, or Sponsorship Advice

AI tools must not be relied upon for:

• Legal advice
• Immigration advice
• Sponsorship guidance
• Visa strategy
• Compliance decisions

Users must seek qualified professional advice for legal or immigration matters.

C5. Accuracy & Limitations

AI outputs may:

• Contain errors
• Be incomplete
• Be based on general patterns
• Misinterpret user input
• Provide suggestions that require human review

You must verify all information before acting on it.

We are not responsible for decisions made based on AI outputs.

C6. User Responsibility

You agree to:

• Use AI tools responsibly
• Review all AI-generated content
• Verify information independently
• Not rely solely on AI for critical decisions
• Provide accurate input to improve output quality

You remain fully responsible for your own career, employment, and immigration decisions.

C7. Data Protection (GDPR)

AI interactions may be processed to:

• Improve tool accuracy
• Personalise guidance
• Enhance platform performance

We comply with:

• EU GDPR
• Irish Data Protection Act 2018

For full details, refer to our Privacy Policy and Cookie Policy.

C8. Confidentiality & Sensitive Information

You must not input:

• Highly sensitive personal data
• Medical information
• Financial details
• Immigration case numbers
• Legal case details
• Passwords or security credentials

We maintain confidentiality but cannot prevent users from entering inappropriate data.

C9. Liability

To the fullest extent permitted by Irish law, The Career Genies Ireland Ltd is not liable for:

• Decisions made based on AI outputs
• Employment outcomes
• Sponsorship or visa outcomes
• Employer behaviour
• Business losses
• Indirect or consequential damages

Our total liability is limited to the amount paid for the service.

D1. Introduction

This Data Processing Agreement ("DPA") forms part of the Terms of Business between The Career Genies Ireland Ltd ("Processor", "we", "us", "our") and the user ("Controller", "you", "your").

This DPA governs how we process personal data on your behalf when you use GeniesCareerHub.com and any associated services.

We comply with:

• EU General Data Protection Regulation (GDPR)
• Irish Data Protection Act 2018
• Irish Companies Act 2014

The UK office is a non-trading correspondence location and does not act as a data controller or processor.

D2. Definitions

• Controller: The individual who determines the purpose and means of processing personal data.
• Processor: The Career Genies Ireland Ltd, which processes personal data on behalf of the Controller.
• Personal Data: Any information relating to an identifiable individual.
• Processing: Any operation performed on personal data.
• Sub-processor: A third party engaged by us to assist with data processing.

D3. Nature & Purpose of Processing

We process personal data to deliver:

• Coaching services
• Recruitment services (Talent Flow)
• CV creation and career tools
• AI-driven career guidance
• Psychometric testing
• MOJ pilot services
• Digital profiling tools
• Platform analytics
• Account management
• Payment processing

Processing is necessary to fulfil contractual obligations and provide platform functionality.

D4. Types of Personal Data Processed

We process:

• Identification data
• Contact details
• CV and employment history
• Coaching notes
• Psychometric results
• Recruitment data
• Employer interactions
• AI interaction data
• Payment information
• Platform usage data

We do not process special category data unless voluntarily provided by the user.

D5. Obligations of The Career Genies Ireland Ltd (Processor)

We agree to:

D5.1 Process Data Only on Documented Instructions

We process personal data solely to deliver services requested by the user.

D5.2 Maintain Confidentiality

All staff and contractors are bound by confidentiality obligations.

D5.3 Implement Security Measures

We use:

• Encryption
• Secure servers
• Access controls
• Multi-factor authentication
• Regular audits
• Data minimisation
• Secure backups

D5.4 Assist with GDPR Rights

We support user rights including:

• Access
• Rectification
• Erasure
• Restriction
• Portability
• Objection

D5.5 Notify of Data Breaches

We will notify users of any personal data breach without undue delay.

D6. Sub-Processors

We may use sub-processors such as:

• Hosting providers
• Payment processors
• Analytics platforms
• AI service providers
• Email delivery services

All sub-processors are GDPR-compliant and bound by contractual obligations.

A list of sub-processors is available upon request.

D7. International Data Transfers

Data may be transferred to the UK under GDPR-compliant safeguards including:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions
• Secure encrypted transfer protocols

We do not transfer data outside the EU/EEA unless legally permitted.

D8. Data Retention

We retain data only as long as necessary:

• Recruitment data: up to 24 months
• Coaching data: up to 36 months
• Payment data: up to 7 years (legal requirement)
• AI interaction data: up to 12 months
• CV and profile data: until account deletion

Users may request deletion at any time.

D9. Beneficial Ownership

We maintain a Register of Beneficial Ownership in compliance with Irish law.

This register is not publicly accessible and is used solely for regulatory compliance.

D10. Controller Responsibilities

You agree to:

• Provide accurate information
• Use the platform lawfully
• Not upload harmful or illegal content
• Ensure your own compliance with GDPR

D11. Termination of Processing

Upon termination of services:

• Personal data will be deleted or anonymised
• Backups will be securely purged
• Any remaining data will be retained only where legally required

E1. Governing Law

• These Coaching Terms are governed exclusively by the laws of Ireland.
• These Recruitment Terms are governed exclusively by the laws of Ireland.
• This AI Disclaimer is governed exclusively by the laws of Ireland.
• This DPA is governed exclusively by the laws of Ireland.

E2. Complaints

Complaints may be submitted to:

Data Protection Commission (DPC)
Canal House, Station Road, Portarlington, Co. Laois
Website: www.dataprotection.ie

E3. Contact Information

For data protection queries: [email protected]

For questions about AI tools or this Disclaimer: [email protected]

Related: Cookie Policy · Terms of Business